Island Holiday Homes (IHH) (“the Agent”) arrange bookings for accommodation as agents of the owners (“the “Owner”) of such accommodation (“the Accommodation”). When booking accommodation through IHH you enter into a contract with the owner of the accommodation. IHH is not party to that contract and is responsible only for the administration of your booking, unless otherwise stated in these terms and conditions. References to “you” or “your” mean the person making the booking (“the Party Leader” “the Guest”) and all members of the holiday party who have been accepted by the Agent on behalf of the Owner and who will all be bound by these Terms and Conditions.
Where ferry reservations are arranged by IHH, the Agent acts on behalf of you and neither the Agent nor the Owner will accept liability for any loss or inconvenience incurred or caused in the event of the ferry operator cancelling your reservation or delaying your departure.
These Terms and Conditions set out the basis of your contract with the Owner, none of which affect your statutory rights.
You are invited to book accommodation and take up any offer detailed on this website or as otherwise advertised and your offer to do so may be accepted subject to availability. The Agent on behalf of the Owner has the right to decline any offer of a booking prior to the issue of your written confirmation. If the Agent does so, on behalf of the Owner, the Agent on behalf of the Owner will advise you in writing and will promptly refund any money you have remitted to the Agent. You must be at least 18 years of age at the time of booking. Your booking is made as a consumer and you agree that no liability can be accepted by the Owner or the Agent for any expenses, costs, losses, claims or other sums of any description which relate to any business, howsoever suffered or incurred by you. When the Agent on behalf of the Owner issues a written confirmation to you and your remittance has cleared, it is deemed that the Owner has entered into a contract with you, which is subject to these conditions.
Disabled access and requirements: Special requirements and Access Statements must be requested in writing prior to making a reservation. Neither the Owner nor the Agent will accept liability for any loss or inconvenience in the event the booked accommodation is not considered suitable for those with any specific needs. The Agent will not accept liability for the accuracy of the Access statements.
When you receive confirmation, the details should be checked carefully. If any of the details are not correct you should advise the Agent on behalf of the Owner immediately.
You may book using our safe and secure website or by telephoning our sales team on 01983 866455.
Once Your booking reservation has been made, the Agent will, on behalf of the Owner, send your email/written confirmation as soon as administratively possible to confirm the booking.
7 Days prior to your stay we ask for a Security Damages deposit which is a preauthorised sum as advertised held on a debit or credit card. You do not physically pay the sum unless there is damage caused to the Accommodation or its fixtures or fittings.
The Reservation deposit including VAT is a sum equal to a percentage of the total sum of rent payable or a fixed amount for the booking and is payable to the Agent at the time of booking. This can be paid by online via our website or over the telephone with a payment card. This is nonrefundable.
The rent or the balance of is due for payment no later than 6 (Six) WEEKS before the start of your holiday. However, if you book less than 6 weeks before the start of your holiday, payment the rent must be made upon booking. On booking, your card details will be securely stored and used to pay the rent or any balance of the rent in the event of any advance payment/s made in part, 6 weeks before the start date of your holiday. Rent and or balance payments will be processed using same card details as collected and stored upon booking when pre-authorising the sum of the Security deposit.
Unless otherwise stated, the rent for the Accommodation will include the consumption of mains services. This includes reasonable consumption of amenities such as gas, electricity and water. You are advised to secure written verification from the Agent on behalf of the Owner should you be uncertain of any liability in respect of these services.
Most properties do not have a telephone service connected. Those that do will either received in-coming calls only, or have out-going calls metered. You are advised to secure written verification from the Agent on behalf of the Owner should you wish to establish the status of any telephone service.
Unless otherwise stated, the cost of any pay-to-view or subscription-based television services connected to the Accommodation—including but not limited to Sky Store purchases, on-demand movie rentals, premium channels, and paid TV apps (such as Netflix, Amazon Prime Video, Disney+, or similar)—is not included in the advertised rental price unless clearly specified.
(a) Changes
If You wish to change the booked dates for Your Accommodation once your confirmation has been issued, an administration fee of £30.00 including VAT will be payable to the Agent by You once any change has been made. If the change to Your booking is not possible to make and You are unable to honour the confirmed booking, cancellation terms will apply. Your request for a change of Your booking dates must be stated in writing to the Agent and the Party leader shall be responsible for verifying safe receipt of same by the Agent. Change of dates will be subject to availability and the agreement of the Owner.
If the Agent has arranged Your ferry booking, any changes to dates, times or cancellations will be subject to a £30.00 including VAT administration charge.
Should Your holiday be curtailed (cut short), resulting in you vacating the Accommodation sooner than expiry of the agreed term, neither the Agent nor the Owner shall be liable to pay any refund of rent or fees to you in respect of the booking, or any costs incurred by you as a consequence of the curtailment of the holiday.
(b) Cancellation Terms
Once your booking confirmation has been issued, a binding contract is deemed to have been made between You and the Owner, and you will be liable for all charges relating to the booking, including the rent. If you need or wish to cancel your booking (for any reason), you must telephone the Agent (Island Holiday Homes) at their offices as soon as possible. You must also immediately confirm the cancellation in writing, sending notification by email to the Agent.
The Agent will endeavour to re-book the holiday Accommodation for the period being cancelled. Should the Agent succeed in doing so, your liability for costs may be limited to the booking fee. However, if the Agent is unable to re-book the Accommodation for the cancelled period, you will remain liable for the full amount of the rent, even if you do not occupy the Accommodation.
i. The Agent is not liable to refund any payment made for the Booking Protect product.
ii. Where the Agent has arranged the ferry booking for You, the following cancellation policies apply and are dependent upon the chosen ferry operator:ion sooner than expiry of the agreed term, neither the Agent nor the Owner shall be liable to pay any refund of rent or fees to you in respect of the booking, or any costs incurred by you as a consequence of the curtailment of the holiday
If a significant change has to be made (and the change is not acceptable to you) or your booking has been cancelled, the Agent will, if possible and as soon as reasonably practicable, offer you alternative accommodation (from the range advertised by the Agent) of a similar type and standard in a similar location for the same or similar time of year. As the alternative accommodation is likely to be owned by a different Owner to that of the original accommodation booked, the advertised cost of the alternative accommodation will be payable. You may be asked to pay any price difference if the alternative accommodation is advertised at a higher price. If the alternative accommodation is advertised at a lower price than the original one, you will receive a refund of the price difference, provided you have already paid the balance of your total accommodation hire costs. If you do not wish to accept a significant change or any alternative accommodation offered, or the Agent cannot offer you a suitable alternative accommodation, you will receive a full refund of all monies paid to the Agent from the Agent on behalf of the Owner.
In order to keep any period of uncertainty to a minimum, the Agent will, whenever possible, communicate with you by telephone in the case of a significant change or cancellation and you are required to do the same. You are obliged to advise the Agent as soon as reasonably practicable whether you wish to accept any change or alternative accommodation offered, or alternatively whether you want a refund. In the unlikely event that you fail to advise the Agent of your decision to accept or decline any change or alternative accommodation offered, the Agent, on behalf of the Owner, is entitled to presume your wish to cancel your booking and receive a full refund of all monies paid to the Agent. Both you and the Agent agree to confirm any such telephone conversations to the respective party, detailing the nature of the communication and any invitation, offer, acceptance, or agreement.
Except where otherwise expressly stated in these Terms and Conditions, the Owner and the Agent shall not be liable, jointly or individually, for any changes, cancellations, effect on your holiday, loss or damage suffered by you or any failure by the Owner and/or the Agent to perform or properly perform any of their respective obligations to you which is due to any event/s or circumstance/s beyond the reasonable control of either the Owner or the Agent. (Referred to as “force majeure” in these Terms and Conditions) By way of an example only, force majeure includes fire, flood, exceptional weather conditions, epidemics, destruction or damage of the Accommodation by any cause (other than negligence of the Owner or the Agent) and all similar situations. In appropriate cases (for example when your booking has been cancelled under the aforementioned and similar circumstances before your departure) the Agent on behalf of the Owner will refund to you all monies paid to the Agent.
No compensation, expenses, costs or other sums of any description will be payable in such circumstances by either the Owner or the Agent to you.
All properties described on the Agents website and in any other online marketing have been appraised by the Agent and the descriptions written by the Agent have been approved by the respective owner. Whilst every effort has been made to ensure that the descriptions convey an accurate account of the properties, errors occasionally occur. You must therefore verify all details of your chosen Accommodation, including price, location and any ‘star-rating’ grade with the Agent at the time of booking. Neither the Agent or the Owner can accept responsibility for any error, omission or misrepresentation, negligent or not or any liability arising from of any error, omission or misrepresentation, negligent or not in respect of the descriptions pertaining to the Accommodation, on the website or in any other promotional literature or material, including electronic mail, produced and distributed by the Agent on behalf of the Owner.
Whilst every effort has been made by the Agent and the Owner to provide you with the accommodation you desire, occasionally properties, their installations, fixtures, fittings, equipment and appliances may require remedial work in the event of a failure or breakdown. It is essential that you contact the Owner in the first instance at your earliest possible opportunity, or the Agent if the Owner is not available, whilst you are in residence, to report any failure or breakdown observed. The Owner is responsible to respond to any such report as soon as practicably possible with a view to instructing remedial works to limit any inconvenience that may be caused to you during your occupation of the Accommodation. In the event that the Owner is not contactable, the Agent will respond to reports from you, instructing any works deemed necessary in the interests of your safety and the Owner’s obligation to comply with statutory requirements pertinent to the Accommodation. Reports that do not relate to a statutory matter will only be instructed upon by the Agent on behalf of the Owner if the Agent deems the nature of the report to materially affect your enjoyment and or use of the Accommodation, save in the event that the Agent has been given the Owner’s express instructions not to. Complaints made by you of a transient nature (i.e. cleanliness, heating, etc.) following expiry of the term of your occupation of the Accommodation cannot possibly be investigated and will not be considered by the Agent or the Owner. As such any considered issues with the Accommodation must be reported to the Agent during the rental period.
* Please note all our properties are non-smoking.
The Owner acknowledges their legal obligation to ensure that the Accommodation complies with pertinent safely regulations and accordingly the Owner agrees to or to have the Accommodation and its installations, as required, inspected by the appropriate qualified persons.
You will be expected to leave the Accommodation in a good state of cleanliness, similar to that as found at the time of taking occupation and to leave the Accommodation in the same state of repair as found at the time of taking occupation. If, following your vacation, the Accommodation is found to require more than a standard clean and additional cleaning is deemed necessary, any extra cost of cleaning will be deducted from the pre-authorised sum of your Security deposit.
If, following your vacation, the Accommodation or any of its contents are found to be damaged, save those reported to the Agent within 48 hours of the agreed arrival date and time, the responsibility for compensating the Owner for remedial works or replacement of goods will be yours, and any costs will be claimed against the preauthorised sum of your Security deposit or an invoice sent to you payable within 7 days of its date, should the sum be greater than the level of the Security deposit.
You will be advised, on your Booking Confirmation, of all arrangements pertaining to the collection or issue of keys and times of arrival.
During your stay, should any maintenance issue arise, you may contact the property owner or the appointed support team for out-of-hours assistance, as applicable to your property. Any intervention will be at the discretion of the owner or support team.
Guests acknowledge that if the issue is determined to have resulted from misuse, negligence, or failure to follow property instructions, the guest shall be responsible for any associated call-out, repair, or service charges. The owner and support team accept no liability for losses, inconvenience, or costs arising from maintenance issues caused by user error.
You must vacate the Accommodation and return all keys by 10.00am (unless otherwise specified) on the expiry date of the term of your booking. Failure to return keys will result in a claim against your Security deposit for the sum of replacement locks.
Unless otherwise stated, linen and towels will be provided by the Owner. In cases where linen is not provided you will not be permitted to use the beds, pillows and duvets unless suitable linen is used. If in doubt contact the office. Please bring your own beach towels.
You must ensure that arrangements are made either independently or via the Agent for any special requirements. Items such as cots, highchairs, stair gates etc. will not be provided by the Owner unless otherwise stated in the description for the Accommodation you have chosen.
Any swimming pool, hot tub, lake, or recreational/entertainment facility provided at the Accommodation is used entirely at the guest’s own risk. Guests must exercise reasonable care at all times, supervise children, and not use any such facility while under the influence of alcohol or with pets. Entry into swimming pools is restricted to competent swimmers; diving and other hazardous activities are prohibited. The Accommodation Owner and Agent accept no liability for any injury, accident, or loss arising from the use of these facilities.
Neither the Owner nor the Agent will accept liability for any death or personal injury or loss, during the term of occupation, however arising. The Owner agrees to provide appropriate and adequate insurance for the Accommodation and for the nature of its uses. You must ensure that you take all necessary steps to safeguard your personal safety and possessions.
The Agent acts only ‘as agents for the owner’. The Agent cannot accept any responsibility or liability for any act/s or omission/s of the Owner or anyone representing or employed by the Owner. Further, the Agent cannot accept any responsibility or liability for any shortcomings or defects with or in the Accommodation as all properties are within the sole control of the Owner.
Your statutory rights are not affected by anything contained within these Terms and Conditions. Island Holiday Homes is a trading name of Leaders Limited registered in England No. 01690574.
We are committed to ensuring the best standards of practice in all our activities. Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.
We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website. Visitors interested in requesting more information can provide contact details via a fill-in form.
Visitors cannot be contacted unless such information is given. Visitors are also invited to give additional company information but a decision not to do so does not affect any subsequent negotiations or discussions.
The information collected will be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform us at any time if you no longer require such information to be sent.
If you provide your email address to us, you agree that we may send information to you by email in relation to our Services and in relation to any new services, initiatives or events. You will have the opportunity to unsubscribe from any such emails at any time.
We will share your details with our booking system, Super Control for the purpose of them delivering their service to us. For example they provide a verified reviews service called Up Front Reviews and we may ask them to send you an email invitation to submit a review about your stay. We will NEVER sell your details to any third party. You consent to us providing your details to Super Control in this way. You will have the opportunity to unsubscribe from any such emails at any time.
We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data.
We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.
Our website is not targeted at children but in any event personal information will not knowingly be collected from children under fourteen years without parental consent.
Any queries relating to our collection or use of personal information should be addressed to hello@islandholidayhomes.co.uk